Technique based on knowledge, knowledge enhanced by collaboration, that is our philosophy and, we're proud to say, the reality. We invest heavily in artists with talent and integrity. Our stylists travel in teams to New York's Bumble and bumble University, hold monthly workshops in the salon, and work together daily to achieve the best results possible for our clients.
Unless they meet our high education and experience requirements, new artists that join the Kendall & Kendall team have to complete a year of apprenticeship, refining their technique and building confidence, before they earn a chair. In a business that is infamous for revolving door staffing and rental chairs, Kendall & Kendall has created an environment that builds knowledge, creativity, and trust.
The synergy between our artists and clients is the result of passionate training and a commitment to personal customer service (all the models on our site are Kendall & Kendall clients). Call 407.629.2299 for an appointment and be a part of something extraordinary.
Clients are often sent to us in need of color correction. In these situations the only constant is a worried client. For the colorist, the first job is to build confidence through communication. It is a crucial step because the task of color correction is often arduous and no two corrections are ever alike.
By the time we see the hair it usually has a long history. It may have passed through the hands of several artists, each with their own vision, technique, and chemistry. Sometimes the structure is sound and the color can be enhanced to satisfaction, other times the entire composition must be reworked. If the hair is fragile, this is done slowly and can take three sessions or more to correct. The most important thing is to maintain the integrity of the hair; without a healthy canvas the colorist’s art remains on the shelf.
Once the history and state of the hair has been assessed the collaboration begins. The client and colorist envision the goal of the process together. If the process is complex the colorist must help the client understand the milestones and what they, literally, look like. At the end, when the color is right, the client’s confidence is also restored.
More often than not, color corrective situations result from miscommunication. Here’s some advice on how to avoid them altogether! When changing color or choosing a new colorist, be sure to come prepared with as many images as possible. When you book the appointment tell the receptionist that you will be making a change and will need additional time for a consultation. Most importantly, if you don’t feel your colorist understands what you want, speak up.
Darrin Plesh, one of Cartier's regional trainers, was kind enough to take a few hours out of his travel schedule to give us a seminar on customer service.
Mr. Plesh analyzed every step of the interaction between our staff and clients then helped us improve each facet of the process. While we were just hoping his style would rub off on us a bit, the notes he gave us were full of powerful insights. We are sincerely grateful to him for this truly unique educational experience.
Throughout the year our stylists fly to New York, all expenses paid, to study with the best at Bumble and bumble University. They also actively seek inspiration and education on their own, which is supported and encouraged. Over the years we've built an impressive resume, here are a few highlights:
Beth Minardi - Along with several intensive color classes, Kendall was fortunate enough to shadow Beth for a day in her New York Salon
Bb. University: Advanced Color Correction was taught by our own Shannon Arrand.
Bb. University: Design Studio I
Bb. University: Design Studio II
Bb. University: Immersion I
Martin Parsons: Updos
Toni and Guy: Cutting Techniques
*See our Artists section and learn what our stylists have been up to lately!
